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I have been buying from them for over 15 years I've never had a problem and the smart people take advantage of the calendar that NORWICH DISCOUNT OIL gives out every year it gives u a COUPON FOR A $5 discount on 125 gallons of fuel oil which is the equivalent of $0.04 a gallon so the guy who was supposed to get the discount at 150 BUT TOOK 149 should clip the coupons like the smart people instead of posting such nasty comment. The drivers that drive for Norwich discount have always been friendly courteous and I've yet to have a problem with... Read more

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It's curious that of all the "reviews" on here, about Norwich Discount Oil, are negative (but, I guess this site is called "Pissed Consumer" after all.) Well, here's a review that actually defends Discount. I was on my way back to Connecticut from a trip down south and knew my water heater needed oil when I got home, so I called Discount when I got to Maryland. I told them when I would be home, (the next day), and they said "as long as there is someone there we'll deliver, but if I can't make it, to call them right away". Consequently, I... Read more

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we have lived here over a decade now and used to get our fuel from Viking fuel, and never had a problem...the last two seasons we got our oil from Norwich discount and have had a problem with a soot type mess over the heating vents...anyone else? we thought it was something to do with the vents needing to be cleaned so they were cleaned thoroughly and the same things happened again...this was after having both the furnace and the blower professionally cleaned. I know there are different kinds of grades and qualities of kerosene to burn in a... Read more

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We all know the kind of winter we have had. Our driveway is 700 feet long and professionally plowed. Today I got a note in the mail box that they couldn't deliver because our driveway is to thin! I am a disabled firefighter with two fractured vertebrae in my neck and could do no physical labor. My driveway is the same width as the last time they delivered, but now it is too thin for their drivers! I could easily drive their truck up the level driveway but their delicate drivers cannot manage it! However they already charged my account... Read more

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Ordered oil on a Wednesday, informed them that my oil level was low but was told it would not be delivered until the following Tuesday anyway, but not to worry that if an emergency arrived they would come out sooner. Emergency arrived on Sunday, out of oil, told by service the "owner" left a note saying they would not take emergency calls. Canceled order on Sunday, again on Monday and a third time on Tuesday when I saw a pending charge to my account. Wednesday morning saw that the charge posted to my account and caused late charges as a... Read more

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Ordered oil at 0730, and was promised delivery that day, which should not have been a problem considering my home is only a few miles away. There was still no delivery at 8PM, so I called and was told to call back at 9, because they were still out. At 9 I was told that there would now be an after hours charge?!? Finally they agree it was their error and someone would come out then...and yet no one arrived. They took my money at 0730 that morning!?! Formal complaints will be filed tomorrow, and I will tell everyone I know about the business... Read more

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I think its pretty sad that these two companies can put a new company down the way they do. well let me tell you all i called the new company(queen bees oil) and not only did i get a great price on oil i didnt have to buy over 75gallons and got the same low price,but got another discount for cash. the best thing was i got talked to with respect,and treated much better. I hear the unfair games being played with this company.these two companies should be scared. cause a company like the new one will go far. they got my business now. Read more

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Norwich Discount Oil was scheduled to deliver oil to us on Monday morning. 1st they claimed that somebody had called and cancelled the order. Then they claimed that they atemtped to call several times to confirm address and when there was no confirmation they cancelled the order. We were home all day on the day when they were attempting call - no calls were received. On Wednesday the oil tank ran dry and when we called they came up with the first story - Then the next day on Thursday they came up with the second story. They also said that... Read more

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I never received a recipt for my delivery and called the office! The woman huffed and Puffed about me asking for receipt and said call the next day and she would have one. I called and she told me what was dielivered and said she was closing my account! This woman Bev would not let me speak to a manger! Well I"m going to call back until I get one. I did find out they have call ID so Bev most blocking calls. Bad Bad Company. Why would you close someones account for asking for recipt? I will never buy oil from them again but I will call until... Read more

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I had contracted NDO to come move my tank in order to get an alarm installed otherwise they wouldn't fill my tank. Tank was moved but the alarm installed didn't work even after they "filled" the tank. I called and it took 4 calls & 6 weeks before I got a tech from Bernies Oil to come & install it correctly. Apparently they had put the piping in wrong. Go figure. Every time that I call to have oil delivered, whoever answers never identifies herself & has poor customer service skills. I have explained that I work out of area and could they... Read more

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