• Poor customer service1 votes
  • Any thing about them1 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • Apr 01
  • Utility
  • Dayville, Connecticut
  • Home Heating Oil
  • 10
  • REVIEW RATING 3/5

we have lived here over a decade now and used to get our fuel from Viking fuel, and never had a problem...the last two seasons we got our oil from Norwich discount and have had a problem with a soot type mess over the heating vents...anyone else? we thought it was something to do with the vents needing to be cleaned so they were cleaned thoroughly and the same things happened again...this was... Read more

Was this review helpful? 0 0

  • Mar 02
  • Utility
  • Brooklyn, Connecticut
  • Heating Oil
  • 32
  • REVIEW RATING 4/5

We all know the kind of winter we have had. Our driveway is 700 feet long and professionally plowed. Today I got a note in the mail box that they couldn't deliver because our driveway is to thin! I am a disabled firefighter with two fractured vertebrae in my neck and could do no physical labor. My driveway is the same width as the last time they delivered, but now it is too thin for their... Read more

Was this review helpful? 0 0

  • Feb 25
  • Service Centers and Customer Services
  • Norwich, Connecticut
  • Oil
  • 27
  • REVIEW RATING 4/5

Ordered oil on a Wednesday, informed them that my oil level was low but was told it would not be delivered until the following Tuesday anyway, but not to worry that if an emergency arrived they would come out sooner. Emergency arrived on Sunday, out of oil, told by service the "owner" left a note saying they would not take emergency calls. Canceled order on Sunday, again on Monday and a third... Read more

Was this review helpful? 0 0

  • Feb 07, 2013
  • Transportation and Delivery
  • Preston City, Connecticut
  • Heating Oil
  • 216
  • REVIEW RATING 3/5

Ordered oil at 0730, and was promised delivery that day, which should not have been a problem considering my home is only a few miles away. There was still no delivery at 8PM, so I called and was told to call back at 9, because they were still out. At 9 I was told that there would now be an after hours charge?!? Finally they agree it was their error and someone would come out then...and yet no... Read more

Was this review helpful? 3 0

  • Nov 20, 2010
  • Service Centers and Customer Services
  • Wallingford, Connecticut
  • Positive Experience
  • 10
  • 10
  • 265
  • REVIEW RATING 5/5

I think its pretty sad that these two companies can put a new company down the way they do. well let me tell you all i called the new company(queen bees oil) and not only did i get a great price on oil i didnt have to buy over 75gallons and got the same low price,but got another discount for cash. the best thing was i got talked to with respect,and treated much better. I hear the unfair games... Read more

Was this review helpful? 2 0

  • Nov 09, 2009
  • Products
  • Washington, District Of Columbia
  • Home Heating Oil
  • 1
  • 1
  • 132
  • REVIEW RATING 4/5

Norwich Discount Oil was scheduled to deliver oil to us on Monday morning. 1st they claimed that somebody had called and cancelled the order. Then they claimed that they atemtped to call several times to confirm address and when there was no confirmation they cancelled the order. We were home all day on the day when they were attempting call - no calls were received. On Wednesday the oil tank... Read more

Was this review helpful? 2 0

  • Jan 01, 2009
  • Service Centers and Customer Services
  • Oakdale, Connecticut
  • Oil
  • 2
  • 2
  • 112
  • REVIEW RATING 3/5

I never received a recipt for my delivery and called the office! The woman huffed and Puffed about me asking for receipt and said call the next day and she would have one. I called and she told me what was dielivered and said she was closing my account! This woman Bev would not let me speak to a manger! Well I"m going to call back until I get one. I did find out they have call ID so Bev most... Read more

Was this review helpful? 0 0

  • Dec 30, 2008
  • Appliances and Electronics
  • Rocky Hill, Connecticut
  • Heating Oil
  • 80
  • REVIEW RATING 1/5

I had contracted NDO to come move my tank in order to get an alarm installed otherwise they wouldn't fill my tank. Tank was moved but the alarm installed didn't work even after they "filled" the tank. I called and it took 4 calls & 6 weeks before I got a tech from Bernies Oil to come & install it correctly. Apparently they had put the piping in wrong. Go figure. Every time that I call to have... Read more

Was this review helpful? 1 0

  • Aug 13, 2008
  • Auctions and Internet Stores
  • Prospect, Connecticut
  • Home Heating Fuel
  • 80
  • REVIEW RATING 1/5

I called on tuesday morning to get rate and asked if they could deliver that day.they said they could and that if i got cash it would be cheaper so I told them I would get the cash but what time would they be coming. The person I spoke with said they would be at my house after 2pm on tuesaday. I waited all after noon and at 5:30 I called and the person I spoke with then said they had scheduled me... Read more

Was this review helpful? 1 0

  • Aug 13, 2008
  • Equipment
  • Prospect, Connecticut
  • Home Heating Fuel
  • 61
  • REVIEW RATING 2/5

They lied about delivery time. Never showed on the day stated, when called on the carpet they said that it was our missunderstaning on our part and they wouldnt deliver untill the next day. Not one person of management would speak to us on the phone to resolve the timing issue. As if that was not enough the delivery boy (Rude as ***) charged more than the quoted price that was agreed on by the... Read more

Was this review helpful? 0 0

Had an experience with Norwich Discount Oil?

Write a review
Did not find what you were looking for?
 
×
You are reading about Norwich Discount Oil.
Filing a new complaint about
×